PRIVACY AND SECURITY POLICY
Last Updated: Sep 26, 2023.
Your HERE! Wireless service is provided by HERE! Wireless, including its affiliates, assigns and agents (“Here! Wireless,” “Here!,” “we,” “us” or “our”). We take protecting your information and privacy very seriously. Our privacy policy and your rights regarding your information are outlined below.
We collect information about you and your use of our products and services including:
· Account and billing information including details necessary for us to provide and bill for the products and services you purchase from us, such as your name, address, email, phone numbers, date of birth, driver’s license, social security number, credit history, and credit/debit card information.
· Location information including your street address, your ZIP code and where your device is located. Location information is generated when the devices, Products or Services you use interact with cell towers, Wi-Fi routers, Bluetooth services, access points, other devices, beacons and/or with other technologies, including GPS satellites.
· Technical, equipment, usage and network information regarding the services and products we provide, including equipment type, identifier, status, settings, configuration, software, and information regarding network and device performance.
· Information regarding your use of our products and services, such as call detail records containing phone numbers that you call and receive calls from, text messages, and wireless data usage, as well as location information regarding your device.
· Web browsing and app information including things like the websites you visit or mobile apps you use, on or off our network. It includes internet protocol addresses and URLs, pixels, cookies and similar technologies, and identifiers such as advertising IDs and device IDs.
We collect this information when you interact with us, such as when establishing an account with us, making a purchase, contacting us for customer service or technical support, and using our products and services (which include voice, data, mobile broadband and other products, services, and apps).
When you interact with our websites and mobile apps, we may store cookies on your computer or device to collect information about you. More information about our use of cookies is set forth below. We may also collect information from third parties, such as credit information, marketing lists, and social media platforms.
We may also get your information from outside sources like credit information, commercially available geographic and demographic information, marketing mailing lists, and public posts on social media.
We use your information to:
· Provide you with and bill you for the products and services you have requested and that we have provided, including verifying your identity and assessing credit and payment risks
· Provide customer service assistance or technical support to you or otherwise communicate with you
· Improve and protect the wireless network and our website and mobile apps
· Detect and prevent fraud and violations of our Wireless Terms of Service or acceptable use policies
· Develop new and improved products and services
· Design and deliver new advertising and marketing campaigns, including customized product offerings and content
· Comply with legal requirements
We may use third-party advertising companies to serve or track advertisements on our website and other websites. These companies may use information about your visits to our website and other websites in order to measure advertising effectiveness and to provide advertisements about goods and services.
While we do not sell your personal information, we may disclose your personal information to certain third parties in support of our business operations.
We may share your information with third parties who provide services to us or on our behalf, such as shipping an order, processing your credit approval, or to provide you with and bill you for a product or service, as well as to improve your shopping and service experience with us. Additionally, we may share your information with third parties who assist us in advertising or marketing our products and services.
We may also share your information with third parties, including government agencies and law enforcement, as legally authorized or required, for example, to comply with a subpoena, search warrant or court or regulatory order, or as needed to protect your safety or the safety of others, or to protect against fraud, malicious, illegal or unauthorized activity. We may also share customer information as needed for legal or regulatory proceedings or audits, as well as to protect our legal rights and the network provided by our service providers. We may also share information with our marketing and advertising partners to deliver advertising to you and to assess the effectiveness of such campaigns.
We retain your information as long as needed for legal, tax and business purposes, such as complying with legal obligations, enforcing our wireless agreement, defending ourselves in legal actions, resolving disputes, collecting any unpaid balances, etc.
We do not knowingly collect information from anyone under the age of 16 years of age. If you allow someone under the age of 16 to use our services under your account or service plan, usage information will be treated as your information.
We work hard to safeguard your data using a range of technological and organizational security controls. We take administrative, organizational, technical and physical measures to protect your information. While our security safeguards are intended to maintain the confidentiality and integrity of your information, no security measures are perfect. We cannot guarantee your personal information will never be disclosed in a manner inconsistent with this policy. If that were to occur, we will notify you in accordance with applicable law.
Our website and mobile apps use cookies to enhance your browsing or user experience. They help us recognize your repeat visits and preferences and allow your log-in or shopping cart entries to be saved so you don’t have to re-enter this information. For cookies to work, you must have cookies turned “on” in the preferences section of your browser. There also may be other cookies, beacons, tags or pixels that are used on our website and mobile apps for marketing, advertising and analytics purposes. To limit collection of data on websites that may be used for advertising, you can manage cookies on your device, and select your cookie preferences in the cookie banner displayed on our website and mobile apps.
Any consumer who wishes to request further information about our compliance with these requirements, or who has questions or concerns about our privacy practices and policies, can reach us via our Support email.